12:00 Privacy
Privacy policy
Last updated Nov 12, 2026
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Sample text for a website template. Replace it with your own policy and have it checked by your own legal adviser before you publish.
Who we are
Glimr Labs (“Glimr”, “we”) runs the Glimr website, the Glimr web app and the Glimr plugin. Send any question about this policy to privacy@glimr.example.
What we collect
Account details: your name, work email, company and the plan you choose.
Billing details: our payment processor handles them. We see the last four digits of your card and your billing country, never the full number.
Footage and projects: the clips you upload or send from the plugin, the Looks you save and the notes clients pin to frames.
Usage data: the pages you visit, the features you use, render times and error reports. We use it to fix problems and plan render capacity.
Messages: what you send us through the contact form or by email.
How we use it
We use your data to run your account and your renders, bill you, answer your messages, keep the service secure and tell you about changes to Glimr. Release emails go only to people who subscribe, and every one has an unsubscribe link.
Your footage
Your footage belongs to you. We process it only to render what you ask for. We never use it to train models, never show it to other customers and never sell it. Clips are encrypted in transit and at rest, and we delete them 30 days after a project closes unless you choose to keep them.
Who processes data for us
Our cloud hosting and render machines, our payment processor, our email provider and our support inbox. Each one works under a written agreement and acts only on our instructions. Ask privacy@glimr.example for the current list.
Where data is stored
In data centers in the regions shown in your account settings. Studio plans can choose the region.
How long we keep it
Account data stays while your account is open and for up to 12 months after you close it, then we delete it. Billing records stay as long as tax law requires. Footage follows the rule under “Your footage”.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Write to privacy@glimr.example and we reply within 30 days. You can also complain to the data protection authority where you live.
Cookies
We use cookies that keep you signed in and remember your settings. We use analytics cookies only if you agree to them, and you can withdraw that agreement at any time by writing to privacy@glimr.example.
Security
Footage and account data are encrypted in transit and at rest. Studio plans add single sign-on and an audit log. Only named staff can open customer footage, and only to fix a problem you reported. An outside firm reviews our security once a year.
Children
Glimr is a professional tool. It is not meant for anyone under 16, and we do not knowingly collect data from children.
Changes
If we change this policy in a way that affects you, we email account owners 30 days before the change takes effect.